How do I order my XPENG?
If you are ready to order your XPENG, you can do this directly on the website or visit our showroom.
Does it affect the warranty on the car if I repair the car myself?
We do not recommend repairing your XPENG yourself or using spare parts and accessories that are not made for the car, as this can affect performance and, in the worst case, damage the car. In this case, the warranty does not cover the area affected by this. However, it can still cover other areas of the car.
How do I update the XPENG app?
You update the XPENG app in the Google Play Store or App Store.
How do I restart the XPENG app if it doesn't work?
If you experience problems with the XPENG app, we recommend logging out and logging in again. If this does not work, we recommend that you reinstall the app on your phone. If this does not solve the problem, you can contact customer service at [ ... ].
What you need to know about software updates？
Our cars can receive OTA (over-the-air) updates that improve existing features or introduce new features via a Wi-Fi or 4G connection. When the update is downloaded, you will get a notification on the central control screen. You can also check for new software updates by tapping the XPENG logo at the top of the control panel display. There is also an option to schedule the update for a later time. Once you have scheduled an update, you can adjust the time or completely cancel the update via the touch screen by clicking on the following: XPENG logo>Install>Cancel or Adjust time .
What are OTA updates?
OTA (Over-the-air) updates improve existing features or introduce new features to your car and help you make your driving experience safer and even more hassle-free.
When or how often are there updates?
We regularly issue software updates. When a software update is available, you will be notified on the car's central control screen. You can see if your car is up to date by tapping the XPENG logo at the top of the screen.
Will these software updates consume my data?
If your car is connected to Wi-Fi (including mobile hotspots), this Wi-Fi connection will be used first during the download phase of the update . Otherwise, the car's 4G connection will be used to download the software update - and you will not have to pay for this data usage.
Can I cancel an update during installation?
Currently, it is not possible to cancel the update after the first installation. Therefore, please park in a safe place where your car has time to download and install the update (e.g. in your driveway or in a parking lot.
Can I drive my car during a software update?
For safety reasons, you must not drive your car during the installation phase . However, you can drive the car during the download phase .
How do I find the description of the latest software update?
You can see the description of the latest update by clicking on the following: XPENG logo >Learn more or About this update.
How can I see which software version I have?
You can see the software version installed in your car by pressing the XPENG logo at the top of the display.
It seems that my software update is not installing correctly. How do I solve the problem?
If you think your software update failed or if your car or touchscreen is unresponsive after an update, you can take the following steps:
1. Restart touchscreen
2. Turn off the power and then on to troubleshoot or see if the error still appears
3. Try to install the update again
4. Contact the maintenance service team
Why do some countries have functions in the car that other countries do not?
Our product strategy includes adaptation to the market's local needs, laws and regulations. This is why the models in some countries may differ from each other in terms of certain functions.
