If you are ready to order your XPENG, you can do so directly on the website or visit our showroom.

We do not recommend repairing your XPENG yourself or using spare parts and accessories that are not made for the car, as this can affect performance and in the worst case cause damage to the car. In this case, the warranty does not cover the area that this affects. However, it can still cover other areas of the car.

You update the XPENG app in the Google Play Store or App Store.

If you experience problems with the XPENG app, we recommend logging out and logging in again. If this does not work, we recommend that you reinstall the app on your phone. If this does not solve the problem, please contact customer service at […].

Our cars may receive over-the-air (OTA) updates that enhance existing features or introduce new features via a Wi-Fi or 4G connection. Once the update is downloaded, you’ll get a notification on the central control screen. You can also check for new software updates by tapping the XPENG logo at the top of the control screen display. There is also an option to schedule the update for a later time. After scheduling an update, you can adjust the time or cancel the update altogether via the touchscreen by clicking the following: XPENG logo > Install > Cancel or Adjust time.

Over-the-air (OTA) updates enhance existing features or introduce new features to your car, helping you make your driving experience safer and even smoother.

We release software updates on an ongoing basis. When a software update is available, you will be notified on the car’s central control screen. To see if your car is up to date, tap the XPENG logo at the top of the screen.

If your car is connected to Wi-Fi (including mobile hotspots), this Wi-Fi connection will be used only during the download phase of the update. Otherwise, the car’s 4G connection will be used to download the software update – and you will not have to pay for this data usage.

At this time, it is not possible to interrupt the update after the initial installation. Therefore, please park in a safe place where your car has time to download and install the update (e.g. in your driveway or in a parking lot).

For safety reasons, do not drive your car during the installation phase. However, you can drive the car during the download phase.

To view the description of the latest update, click the following: XPENG logo > Learn more or About this update.

You can see the software version installed in your car by tapping the XPENG logo at the top of the display.

If you think your software update failed, or if your car or touchscreen is unresponsive after an update, you can take the following steps:
1. Restart the touchscreen
2. Turn off the power and then turn on to troubleshoot or see if the error still appears
3. Try installing the update again
4. Contact the Maintenance Service Team

Our product strategy includes adapting to the local needs, laws and regulations of the market. That is why in some countries, the models may differ from each other in terms of certain features.