FAQs

Q: How do I order my XPENG?
A: You can place an order for your XPENG by speaking with our team in Dublin, you can find their details here - xpeng.com/ie/find-a-dealer

Q: Does repairing the car myself affect the warranty?
A: We do not recommend repairing your XPENG yourself or using parts that are not specifically designed for the vehicle. This could affect the car’s performance and, in some cases, cause damage. If this happens, the warranty will not cover the affected area, though other areas of the car may still be covered.

Q: How do I update the XPENG app?
A: You can update the XPENG app through the Google Play Store or the App Store.

Q: How do I restart the XPENG app if it’s not working?
A: If the app is not functioning properly, we suggest logging out and then logging back in. If that doesn’t resolve the issue, try reinstalling the app. If the problem persists, please contact our showroom via xpeng.com/ie/find-a-dealer

Q: What do I need to know about software updates?
A: Our vehicles can receive OTA (over-the-air) updates that improve existing features or introduces new ones via a Wi-Fi or 4G connection. Once the update is downloaded, you will receive a notification on the central control screen. You can also check for updates by tapping the XPENG logo at the top of the control screen. There is an option to schedule updates for later, and you can adjust or cancel the update through the touchscreen by tapping: XPENG logo > Install > Cancel or Adjust time.

Q: What are OTA updates?
A: OTA (Over-the-air) updates enhance existing features or add new ones to your car, ensuring your driving experience is both safer and more seamless.

Q: When or how often are software updates released?
A: Software updates are released regularly. When an update is available, you will be notified on your car's central control screen. To check if your car is up to date, simply tap the XPENG logo at the top of the screen.

Q: Will these software updates consume my data?
A: If your car is connected to Wi-Fi (including mobile hotspots), it will use this connection to download the update. If no Wi-Fi is available, the car’s 4G connection will be used, but you will not incur any data charges.

Q: Can I cancel an update during installation?
A: Once the installation begins, it cannot be cancelled. Please ensure your car is parked in a safe location, such as your driveway or a carpark, where it can complete the update process.

Q: Can I drive my car during a software update?
A: For safety reasons, you are not allowed to drive your car during the installation phase of the update. However, you can drive the car during the download phase.

Q: How do I find the description of the latest software update?
A: To view the description of the latest update, tap the XPENG logo, then select Learn More or About this Update.

Q: How can I see what software version I have?
A: To check the software version installed in your car, tap the XPENG logo at the top of the display.

Q: My software update doesn’t seem to be installing correctly. How do I fix this?
A: If you believe your software update failed or if the car or touchscreen is unresponsive after an update, try the following steps:

1. Restart the touchscreen.
2. Power cycle the vehicle to troubleshoot or check if the error persists.
3. Attempt to reinstall the update.
4. Contact the maintenance service team for further assistance.

Q: Why do some countries have features in the car that other countries don’t?
A: Our product strategy is designed to adapt to local market needs, as well as laws and regulations. As a result, the features in our models may vary between countries.